Return Policy:
**Please make sure to follow the instructions below, all orders not
in compliance will be subject to a 15% restocking fee. **
Any item can be returned to us provided it is unused and in the
original packaging.
1. Returns must be made within 30 days of purchase.
2. Customer will be responsible for any and all shipping charges to return
the item(s) to us.
3. Foreign orders are non-returnable.
4. Seasonal (Holiday) products are non-returnable.
5. Open treats are non-returnable / non-refundable.
6. If your item is defective you must call us at 516-809-6059. Sorry, no
return request for defective items will be accepted via email.
Email: info@onlinepetdepot.com
You will ship your items back to us at the following address:
OnlinePetDepot.com
ATTN: Returns [include ORDER #]
492 W. Montauk Hwy.
Lindenhurst, New York 11757
Please include a copy of your invoice with the ORDER number clearly
marked on both the invoice and the outside of the box. Also be sure to include a
note as to why you are returning the item(s). Should you wish to exchange the
item(s) tell us what item(s) you want by giving us the item name and item number
for each item you wish to exchange.
Once your item arrives it will be reviewed by our returns department promptly
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