**Please make sure to follow the instructions below, all orders not
in compliance will be subject to a 15% restocking fee. **
1. You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping.
2. Customer will be responsible for any and all shipping charges to return the item(s) to us.
3. Foreign orders are non-returnable.
4. Seasonal (Holiday) products are non-returnable.
5. We do not offer refunds or exchanges on opened Treats, Pet Clothing, Harnesses due to health reasons. Please make your selections carefully.
6. We do not offer refunds or exchanges on Aquarium Light Bulbs. ALL SALES ARE FINAL.
7. If your item is defective you must call us at 1-866-250-7382. Sorry, no
return request for defective items will be accepted via email.
You will ship your items back to us at the following address:
ATTN: Returns [include ORDER #]
492 W. Montauk Hwy.
Lindenhurst, New York 11757
Please include a copy of your invoice with the ORDER number clearly
marked on both the invoice and the outside of the box. Also be sure to include a
note as to why you are returning the item(s). Should you wish to exchange the
item(s) tell us what item(s) you want by giving us the item name and item number
for each item you wish to exchange.
Once your item arrives it will be reviewed by our returns department promptly